Support

Welcome to the Platte Canyon support page.  Follow the link to your product for files to download.  If the product does not have a link, that means that there are no new files to download.

For additional support, please send email to: support@plattecanyon.com

All Platte Canyon products come with free email and telephone support through 30 days after your purchase date. 

Paid phone support and email-only support after this period for TBK Tracker, Progress Tracker, Exam Engine, Training Studio, ToolBook Translation System, and Tracker.Net is available for the indicated fee. To order, please use the order form). Telephone and email technical support is available on the other Platte Canyon products for the life of the product (until there is a major release of the next version of the product).

To contact technical support, please call 719-548-1110 or send email to support@plattecanyon.com.

The following support groups are freely available: Tracker.Net Support Group, Exam Engine & Training Studio Support Group, and ToolBook Support Group.

Also, get any support files here:


























Platte Canyon Support Comments

  • I have always thought that you go above and beyond what a lot of companies do as far as providing support, and I really appreciate that.
  • Many thanks again for the excellent support.
  • My epitaph will read "By the Grace of God, I am what I am and by the help of Jeff Rhodes, I was what I was in TBK".
  • You are remarkable! I had no idea you were on the road. Even so, you fixed a couple of bugs in your downtime. Your update files fixed the problem. Thanks so much.
  • That did the trick.... Thanks once again for your invaluable help.
  • Another reader, Dian Carity, recommends Platte Canyon Multimedia Software of Colorado Springs, CO, which specializes in ToolBook applications. "Terrifically knowledgeable and helpful," assesses Carity, senior education consultant and computer-based training developer with eFunds Corp., a Milwaukee bank-software maker. Platte Canyon offers "reasonably priced support" -- and is "very tolerant of us ToolBook users stumbling around out here!" Carity quips.
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